The Capacity Decision-Making of Omnichannel Catering Firms Based on Queueing System Considering Customer Reference Behavior

Wen-Tao ZhanXue-Ping WangMing-Hui JiangHan JiangDa HuoYun-Tao Liu2025-05-222025-05-222022jz000178-0228https://tustorage.ulb.tu-darmstadt.de/handle/tustorage/37206600The Capacity Decision-Making of Omnichannel Catering Firms Based on Queueing System Considering Customer Reference BehaviorArticlehttps://doi.org/10.3390/systems10060229